Customer Testimonials
Very smart and knowledgeable people! 10/10 recommend Walt Massey in Hattiesburg!!
Very polite and proffesional crew. Work was done in a timely manner and I was given a loaner while work was being done. Will go back for any work in future.
Excellent, knowledgeable, helpful and fast!!!
Very pleasant experience
Chyna was so friendly and helpful. Service was right on time and they had my service done in a reasonable amount of time. Chyna suggested a few other services needed and gave me the prices.
Me and my wife Robbi had a great experience with Gifford and Josh. Great job guys.
I had the best experience with James Bolton and Josh Sutton. They were very easy to work with and made the experience enjoyable. I bought my last car from another dealership. Never again. Walt Massey is the best!
Amazing service. They really care about their customers. Walton and the GM are outstanding. Their financial team and service team are informative and knowledgeable. They answer questions are respectful and go out of their way to ensure the customer is happy. Bought 1 truck from them recently but just that will have me come back in the future from Florida to have the same experience. Highly recommend.
Super helpful! Service area has a very nice waiting room with ice, water, and coffee. Workers were all very nice and kept me updated on the progress of my vehicle. Chyna and Brad were very helpful. Would definitely recommend for service.
Everything was wonderful! We worked with Thomas Slagle and Cody Smith. They were very helpful. They listened to what my husband and I wanted and delivered. Couldn't ask for more. We are excited about our new vehicle.
Chyna did an excellent job with my service and communicating with my warranty reps.
Chyna was ana amazing help when we were dealing with issues with our vehicle.
Jamie was great
Words can't express my gratitude! My husband and I were on our way home from Arkansas to Florida when the transmission in our 2018 Tahoe went out. The dealership in Florida where we just bought our Tahoe, 3 weeks prior, would not even return our phone calls. I was so upset and that's when Robbie Lebert and Chyna Nelson at Walt Massey service department, showed what compassion and professionalism really means. Robbie offered to drop us off at a motel, so we didn't have to take a cab and Chyna got to work dealing with our warranty company to ...
Allison Scott is the service advisor you need to see! She was outstanding and has superior customer service. She really cares about the customer and their needs. She is definitely an asset to the company
I could not have Ben treated any bitter than i was.
If you want to deal with a great sales person that is not pushy and very nice and great to deal with ask for Conner. Everyone I talked to was nice, but He was fantastic. Have a lot of great vehicles to look at. New and Used.
It was a great experience. The team was very professional and worked with me to get the best possible deal. Thanks
Mr. Robbie and Mrs. Chyna were the best! From diagnostics, part procurement, service, and communications on repairs, these professionals are top notch! Our sincerest respect and appreciation go to these two individuals For taking such great care of us and our Tahoe. Respectfully, Russell and Karen Thompson
I worked with Thomas Slagle online even before we arrived. Absolutely the best car buying experience I’ve had in my 35 years of driving!
Ashtin in sales and Chyna in service were absolutely amazing!! They both went above and beyond for me. A flat tire brought me to the dealership during an out of town meeting (I’m from FL) chyna was amazing in making sure that my car got situated and in a very timely manner. She even made sure I got a good lunch and stayed informed the entire time. In the meantime I walked over and met Ashtin who showed me my dream car and my husband and I will now be going with her to buy every future car! Hands ...
Great service!
Great people
Thomas Slagle was excellent! He was welcoming, knowledgeable, friendly, and helpful! 10/10 recommend letting him help you buy a vehicle! Cody Smith in financing was also very nice and helpful!
Thomas Slagle was excellent! He was welcoming, knowledgeable, friendly, and helpful! Cody Smith in financing was also very nice and helpful!
The work was done quickly and professionally. The service advisor was courteous. I had an excellent experience from start to finish.
OMG Ashtin Robbins is one of the best in the industry. Amazing knowledge and personality to boot. She will get you what you are looking for no matter what. If it's available she will get it.
Danny Moorman along with Josh Sutton helped meet all my needs.
Great customer service experience! Chyna was extremely helpful and stayed in contact with me and kept me updated throughout every step of the process!
The sales manager was extremely helpful as was the car sales person and the nice guy who had me signing the paper work I had been looking to purchase a vehicles for close to 3 months and no one stepped up to help me at the other dealerships like Walt Massey!!!!
My family and I were traveling back to Arkansas and had car trouble. I had the car towed to the dealership, and early Monday morning I arrived at the dealership and was greeted by Peyton Massey. He inquired what my situation was and I informed him. And he jumped on it and never looked back. We had a water pump issue and they corrected the issue promptly and we was on our way to Arkansas. And I think God for the service that we received, the courtesy and time that the dealership provided was excellent.
My son purchased his first car this pass Saturday, Thomas made the buying process quick and simple! If you need a new ride then I 10/10 recommend Thomas and team at Walt Massey in Hattiesburg!
Purchased a vehicle recently and couldn't be happier. Conner was knowledgeable, patient and accommodating throughout the entire process. The entire staff is professional and courteous. When the time comes to by another vehicle Walt Massey surely will be the first I go to.
Dalton McNeese did a great job of meeting our needs. We told him what we need to be out the door and they made it happen. Will most definitely buy from him agIn
I had a great experience with the salesman’s (James) and Josh Sutton gave me a Great Warranty Plan.
Just purchased 22 Spark to surprise wife for a work car. Mr James Bolton & finance manager Josh Sutton had me in and out no hassles!!! #GreatCustomerServiceGuys #SilveradoLastYearAsWell #BowTieGuys
This was the 3rd vehicle I have purchased from Walt Massey. Excellent service! Knowledgeable salesman and manager!!
Very friendly, and helpful , smooth easy deal
Showed up Monday before the doors even opened. I waited for the salesman that was recommended to me, James Bolton. When I tell you this man hit the door working. He’s by far one of the best salesmen I’ve had the pleasure of working with!
Thomas and Cody were super helpful to me when I purchased a car for my son. The process was handled completely online without any problems. They were both willing to assist with emailing the needed documents. We both highly recommend this dealership.
Josh Sutton was a fantastic help. He got me a great deal on a used Toyota and set me up with a fantastic rate. Truly an A1 employee of Walt Massey Chevrolet.
Mr. T. Slagle at Walt Massey was very professional and hassle free. Easy to talk too. The experience was great. Thank you Mr. T. Slagle, I love my Equinox Premier
Go to Walt Massey and ask for Ashton Robbins she will work with you until she can get it done! Very friendly and works hard for you!
Everything was fine.
I had the best experience here and Thomas is the absolute BEST!!! You guys have to go check them out! Whether you are at the service department, buying or selling they will take great care of you!
Just trade our F350 for a 2022 Chevy Silverado and the customer service here is Amazing!!! I was at Ford two days ago the people where rude and tried to charge $250 for a recall. I was a Ford girl tell Walt Massey friendly employees got me everything I was asking for and more. 10 stars all around
Good service! Work with you. Offer deals and discounts.
I would just like to give a shout out to the General Manager, Marc. He has gone above and beyond to help with my daughters car. The damages to her car were caused by another dealers service department. He didn’t have to do anything that he did to investigate and find the problem. My daughter is a college student that can not afford the repairs. He is very caring and the world needs more people like him. The damages are no fault of hers and it sucks she has no vehicle. Thank you again Marc for being so caring ...
Great customer service
Mr. Robbie is an outstanding service manager. I pulled in for service and he was coming toward my car with a great smile. He’s very kind and professional. He always offers his knowledge on keeping my car in the best condition possible. I highly recommend Walt Massey ‘s service department.
Professional friendly environment
Really enjoyed it
Go see Eli 👍🏾
Great service! Eli was very nice!!!
Eli was amazing! by far the best experience i’ve had here!!!
Very punctual and fast service from Eli.
Eli was a true professional and took care of my vehicle!!!
Service was awesome. The waiting was clean and welcoming. The staff was awesome.
Had road trip from **** pulling u-haul on Friday. Long story short stopped in Hattiesburg. On Saturday Dwayne service advisor was amazing, tech Doug came in early because I needed him, was very thorough and found major damage making the car extremely unsafe to drive. Along with sales manager Mark, very helpful and appreciate Josh for the chauffeur services. I received more hospitality there then I did in the last 2 hotel stays I had past 2 nights. They did so much more then I have room to write. Thank you all so much! I am so thankful that this is where I ...
Great
Tyler and Cody were helpful and answered all of my questions. After test driving what I was looking for (but was uncertain about), Tyler suggested I look at the Equinox, which I wouldn’t have considered otherwise. It ended up being a better choice for me. I wouldn’t have considered it if he hadn’t suggested it.
*UPDATE- Walt Massey fixed the broken air vent and messaging board and they refunded us the amount that was overcharged to reflect the quoted price. After dealing with their customer service I would try Walt Massey again if needed since they were willing and eager to make the wrongs right. There was little to no communication. We had to call every time to see the status of our vehicle. They had it for three months. I understand there wasn’t anything that could be done about that but maybe some basic manners or communication would have be nice. Also, they ...
Friendly professional and quick
Ask for Anthony! He's the best around!
I live the way the whole crew gets involved to make sure I'm 100% satisfied.
It’s was clean, fast.. and everyone was very attentive towards me. Didn’t like that the price went up but I understood…
I have never had a problem people are really nice
James Bolton has been the easiest, best salesman I have ever dealt with. Super nice guy. If you want a new ride go see James Bolton at Walt Massey in Hattiesburg.
Friendly and hardworking staff. Anthony Rhodes the sales agent was just great.
Thomas Slagle was sweet and funny and we will be coming back
Great 👍 👌 👍
I was having problem loading the Chevrolet app onto my phone. Tyler, our sales person, tried and several of his coworkers jumped in to help me so what does all this mean? I am saying they all were working as a team. The company should be very proud of them.
James Bolton is thee absolute best salesman!! When you visit please ask for him!!! I told him my current situation and he got me approved for a 2022 vehicle instantly. Very friendly, informative, and helpful!! I am so pleased with the service I recieved today. Mr. Bolton if you ever read this, Thank you!!!!!!!
These guys knew how to get things done and they were very helpful even after the purchase. The process was simple and didn’t take a whole day like most times I’ve went to purchase a vehicle. The biggest one is they did not profile me. I was not dressed in any expensive attire or anything, just comfortable wear. They treated me as a customer, not an obstacle and I appreciate James and Cody for that. I will be back when the next Chevy catches my eye or my kids want their first vehicle. Well done Chevrolet family.
Great experience! Worked with Anthony to buy a great used car. Would absolutely recommend giving them a try if you're looking for a car.
Thomas is probably the best salesman ive ever dealt with.
Fast service and great atmosphere! Great salesman !!! Very helpful in getting us in what we really wanted!!
We were stranded at Stuckey’s in Hattiesburg on our way to the beach. When we stopped we realized we left our key fob at home. Doug came to stuckey’s and worked tirelessly to program the new key fob and get us on the road. He was a lifesaver that day and even when he ran into a few hiccups while programming the fob, he never gave up. We cannot thank Doug enough!
My door lock wouldn’t work and I only had 1,500 more miles on my warranty and Dee Dee Keys was able to take care of me at 3:00 PM. Did I mention that I’m from Florida and this dealer is in Mississippi. Thank you so much Dee Dee the technician 443 for Great work and Customer Service.
We met with Thomas and he listened to all our needs/wants/budget for our new vehicle and was great at helping us find the perfect vehicle for us.
Our salesman Thomas Slagle was amazing! He went above and beyond to find the perfect truck. Financing paperwork was fast and easy thanks to Josh Sutton! I would highly recommend Walt Massey to friends and family!
The salesman, James Bolton, was awesome. He was never pushy or trying to rush me at any point during the process. The buying process went very smooth and was very easy.
Dee Dee was very professional and constantly checked on the customers that were waiting. She always has a positive attitude when I am there. She also ensured to provide a thorough breakdown of the labor/cost. I would most definitely recommend!
My experince was great at Walt Massy, Mr. Cleary helped me tremendously. I do not like seeing my truck online for sale even though i have it reserved though, very misleading.
Cody Smith and Anthony Rhodes are very helpful and easy to work with. Have had multiple good experiences here
This was by far the most seamless car-buying experience I have had. Maybe two hours and I was done. Thomas is great. He and Cody make an awesome team!
The atmosphere is just great.. That’s my first time there and will be going back… I was very comfortable and the work I had done was in no time…
The staff was friendly and efficient easiest car buying experience I have ever had Thomas was our salesman and Cody took care of our financial services
Everyone I worked with was great. Their pricing was fair, and everyone was really friendly. I worked mostly with Cody and Regi, and would definitely do so again.
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