Customer Testimonials
Very professional, informative, friendly , helpful, very quick to respond to my questions and needs and and I purchased my vehicle in less than 24 hours after my first contact with the dealership!
Good pricing, good service. Chandler did a great job working with me. Definitely recommend him.
Walt Massey in Hattiesburg has the best staff. They made us feel at home the minute we walked in the door. They all worked hard from the Finance Manager to the Sales Person to make sure we got the financing we needed.
I truly cannot say enough good things about our experience with Walt Massey of Hattiesburg, especially Austin Bond and Gifford!
We came in feeling pretty discouraged and honestly a little overwhelmed. We were upside down on our Jeep, and on top of that, it had become a constant source of stress with one problem after another. We felt stuck—continuing to put money into a vehicle that kept giving us trouble while owing more than it was worth. We really didn’t know what our options were or if there was even a realistic way out of the situation.
From ... Read More DealerRater - Sep 28, 2026
The sales dept was extremely helpful and professional,our sales woman was fantastic and really seemed to care
Always good service Love that they pick up and drop off my vehicle at service time.
Great experience. Jessica is great, will be back for the next vehicle purchase. Great Dealer in midtown.
Had a wonderful experience! Quick friendly service . I’m supper excited about my new vehicle and everyone was supper helpful
Great services all the way around will definitely be back if something goes wrong with my vehicle
Very professional easy to deal with nice clean dealership vehicle was nice and clean with a full tank of gas
For some months, I have been thinking about trading in my vehicle for a new one. Finally, I contacted Carrie, as she sold me the old one and said I want to get this vehicle in this color, etc. After emailing back and forth, mostly me asking a lot of questions, I called Carrie, and we worked on building exactly what I wanted. She gave me a great dollar amount for the trade-in, a great deal on the new 2027 and by paying cash, the bottom line was unbeatable! Cannot wait for it to arrive! Carrie and Walt Massey Chevrolet are ... Read More DealerRater - Sep 19, 2026
Service bulletin, you fixed it Fixed it ten more words. Don't ask for 10 more words.
Took care of my issues, pleasant to deal with. Will come back if I have any other issues.
Easy to work with no hassle . Pleasant to talk to and no stressful interactions with other employees.
Very clear with presenting findings and price estimate Very polite and respectful. Eases the stress of repair
It is a great place to have your vehicle worked on And very nice people to
Carrie was amazing! She helped both me and my mom purchase new vehicles and made both experiences easy and stress-free. She was patient, knowledgeable, and wonderful to work with. Highly recommend Carrie!
Wonderful I have had a wonderful experience at Walt Massey Chevrolet in Hattiesburg. Everything went great.
Awesome customer service, Thanks Shianne Gardner! Also good affordable prices and quick service, thanks Walt Massey!
Good honest people who was able to help out an get us rolling thanks chandler your the man
Carrie was tremendous to work with. Friendly, attentive, and respectful. Made the process easy from start to finish. Will definitely recommend her and the entire Walt Massey team to others!
Service writers are amazing. But!! Making an online appointment needs some work. I made an appointment online, giving all the details I wanted done. Then when I arrived for my appointment. No parts in stock!! As I took off work for the appointment just to have to wait all day long for parts to get there from another dealership
Jessica Gauthier was wonderful to work with she never made me feel rushed and answered all my many questions quickly.
The service department is more worried about the amount of time spent on a vehicle than they are resolving the customers concerns.
Carrie was great and super patient! I had a great experiment- and she put me in a car that was perfect and at a great price. Every one in the office was incredibly nice and friendly.
My purchase was quick, easy, and with great customer service. I’d definitely purchase future cars from them.
Very friendly, Affordable,great quality.No pressure or gimmicks.l love my Mercedes Benz M class ML 350
Very friendly, Affordable,great quality.No pressure or gimmicks.l love my Mercedes Benz M class ML 350
Nice , friendly,, No pressure also Nice cars trucks and SUVs. Good prices.just love my Mercedes Benz M class ML350.
Appreciated them saving me time , money . People were easy to work with, vehicle selection was good
They were awesome at watt massey very helpful and kind great customer service with a very positive attitude i felt very welcomed
Great service, everyone was SUPER friendly and even helped me find an insurance company so i could drive off the lot same day
Love my suv.Great service ,really nice people .no pressure.Ive been referring them to everyone
Best dealership I have ever dealt with they go above and beyond in every aspect
Everyone was real friendly and very helpful. I’m enjoying my car and the fact that I don’t have to worry about it leaving me stranded.
Every time I’ve delt with Walt massy they have always made sure things done right !!!Good people !
Patricia Fowler personally handled my call for service with exceptional concern and professionalism with care to ensure service queries were addressed adequately. I was very impressed by Patricia being courteous and understanding with a positive attitude to ensure my 100% satisfaction which will allow me to return again. In and out in very timely fashion which was great
Already did! High priced! Very expensive for the required replacement part! Besides having to wait for the part to come in!
Great people to work with. Location is great. Sales staff and finance department were through
We drove an hour and a half and got the car we intended on getting. We are very pleased with the staff and the experience that we had. I will definitely recommend this company and be using them in the future.
I had a great experience purchasing my Yukon! Jessica and BJ were both extremely helpful throughout the entire process. They made everything easy, answered all of my questions, and worked with me to make sure I was happy with my purchase. I really appreciate the time and effort they put into helping me get into the Yukon I wanted. I would definitely recommend Jessica and BJ to anyone looking to purchase a vehicle!
It a good dealship they always get me in and out . She keep up on the work being done.
Mya was my sales rep she was “Awesome”with helping me finding then perfect car! I had a great experience. Thank you
Nice people helpful vehicle done in timely manner I like that the vehicle was done in timely manner being a company that's kind of urgent
Carrie was easy to deal with. She was informative and straightforward without being pushy. Five star
Professional staff, efficient service, and comfortable environment. Would recommend for all car buying and selling needs.
Anthony Rhodes made my car shopping process so easy. I’ll choose him anyday thank you💙
Overall great experience! Friendly, knowledgable staff. Easy process and seamless financing. Good inventory options and pricing!
They were very accommodating, nice, and made sure I left in a vehicle. Jessica was such a great help and was such a nice person to talk to and to buy a car from. Would recommend anyone wanting to buy a car to go to Walt Massey and see Jessica.
Very smooth process and working with both sales people was great they got me in a great car and made me very comfortable
Great service nice people. Good with paperwork and dealer had lots of patience.good experience
My experience has no complaints. Nice clean waiting area and restroom. All the employees that I had contact with, were excellent and very friendly.
I had a very pleasant experience with the purchase of my car. Everyone was very friendly and helpful.
My experience with Walt Massey was really great and very seamless. I would definitely recommend them and will consider coming back.
I left the dealership that evening on the way home check engine light came on. Went the next morning to let them know my check engine light came on before I got home and I would bring it back due to me going on vacation. I took my car in for service the next week and was charged for another diagnostic. So who can I make an complaint with to recover a refund on the second diagnostic
Wait time on my vehicle service was less than expected. Grateful customer You have gained a new customer and advocate.
This was my first time dealing with this dealership and it was a great experience. Amya was very sweet and professional. She answered any questions I had and took care of me very well! Continue doing great things Amya! 👏🏾😊
The Walt Massey team has always been nothing short of professional and helpful to our family when we need our next vehicle. They’ve earned our trust, respect, and repeat business!
I had very good communication from the dealership, courteous staff, effecient warranty verification, and speed of service was great.
Just wonderful! Everyone is caring and concerned about the customer needs for their vehicle. Considerate.
Jessica was very helpful in finding a new truck for me. She would update me anytime something came along that she thought I would be interested in.
I always enjoy the hospitality and friendliness of the staff. Everyone is so caring about you and your needs.
The staff at Walt Massey was very informative. All were so very friendly. The process of purchasing my truck was great.
Great dealership to work with. They made the car buying experience easy to navigate. Amazing staff all around. I would go here again for another vehicle.
Jessica was awesome!!!! She helped me with everything I needed!! Definitely would recommend her for anyone else looking to make a purchase!
One thing that I could say about the dealership and a sales person who helped me they went above and beyond expectations to give me the greatest deal on a car. All I can say is that I will be a lifetime returning customer.
This dealership was by far the best I have ever dealt with, from start to finish! From sales to finance to every aspect of the process. I will definitely be using them again!
Very efficient and very clean and very thorough with the work performed!!! I will be more than glad to refer y'all to everyone I come into contact with!!!
Always very good to me and the work is excellent. They are very friendly and make you feel welcome and valued as a customer.
Got a brand new battery in April. July my car had cranking issues. They checked it out & the battery was gashed & leaking. I hood of my vehicle haven't been lifted since the new battery was replaced so there's no way that happens on my end which leaves me to believe it was done when it was replace & they put it in anyway!!! The battery was under warranty & I didnt have to buy another but I had to pay for labor charges for something that couldn't have possibly happened on my end
Very helpful and polite. Seemed to be knowledgeable about my car. Were able to fix my car.
Very pleasant experience everyone was very friendly and helpful. If I ever buy again we will look there first. Thank everyone
Was very professional Everyone was very nice and professional and would recommend anyone here for service and plane on coming back every time thanks
Jessica was great! I would highly recommend her and Walt Massey to anyone! She was kind and listened, not pushy like a normal sales rep! Keep up the great work Jessica!
Great customer assistance, Jessica was really helpful and found the type truck that I was looking for very quickly. Smooth and easy process.
Carrie was great. It was an easy process. They cared about me. Everything was clear no hidden fees.
Jessica was amazing! The whole process was fast and efficient. I am very happy with the service that I received!
Shianne took care of setting up and informing me of my repair. Was satisfied with my experience
I just wanted to say thank you to Walt Massey Chevrolet Hattiesburg for taking excellent care of my Mom this Friday.
Her 2011 Impala had started to show signs of age and I recommended we start searching for a replacement. At 15 years old and with 188,000 miles, we certainly got our money's worth out of it.
My Mom is quite hard to shop for. She's a GM girl and has always expressed her disdain for the foreign manufacturers. She's also very budget-minded and old fashioned - she doesn't want a ton of screens or a "computer on ... Read More DealerRater - Jul 5, 2026
Enjoyed the service my mother received buying her car. Anthony made her feel relaxed during her buying experience.
They were very prompt and professional. They always ask if they can help. They want to know what's wrong. They always extend their services to try to fix the situation(s).
They were very prompt and professional. They always ask if they can help. They want to know what's wrong. They always extend their services to try to fix the situation(s).
Carrie was very knowledgeable and helpful.This was my 2nd purchase from this dealership. In 3 years
Great customer service and a smooth process. I highly recommend buying your next vehicle here."
Carrie was amazing and did a fantastic job . Had fun doing business with her . She is a great asset to your company . Sharon Patton
Jessica was very kind and nice ! She was welcoming and understand and made sure she got me into a car. It was very nice to work with her 10/20 recommend this company. She is amazing.
My experience with the dealership was excellent. The employees were very accommodating and courteous. The service I received was done in a timely manner.
Fast service and everyone was very professional. The experience was one that I hope to repeat with my next oil change.
Fastest service in Hattiesburg. Easy to deal with and keeps you up to date where they are on your service
Anthony has been our go to salesman for our last two vehicles. Great guy and easy to work with. Over the last 3 years we have purchased 3 vehicles from the Walt Massey dealership in Hattiesburg Ms. Highly recommend doing business with Anthony Rhodes.
The Walt Massey Chevrolet in Hattiesburg has always been mine and my family's go-to stop for car repairs. Everything goes smoothly! Shianne takes wonderful care of us, and the boys in the back do their best work! Way to go, Walt Massey ????
Very friendly- Jessica took great care of me and all my requests - thanks to all
Great service!! In and out fast. Nice people. They always take care of me. Thanks
It was a great experience everyone was nice to talk with polite and friendly Well intelligent people
The experience was quick easy they gave me exactly what I wanted and love the experience. They did a great job
Shianne Gardner had no personality whatsoever. Other than that, my experience was excellent Thank you
They took my truck back at appointment time and they had completed oil change, tire rotation and cabin air filter change in a timely manner. Staff was very nice
Thank you to Walt Massey Chevrolet for your kind experience on the purchase of my son’s first purchase. We especially want to thank the GM, Marc K. for going above and beyond on making this a great experience for my son. He absolutely loves his truck!
I have had multiple experiences with Walt Massey due to the many issues I've had with my 2024 Chevy Traverse. Even though it was extremely disappointing, the
From start to finish, the entire team provided impeccable hospitality, excellent customer service, and professional communication throughout my vehicle purchase. The process was smooth, efficient, and stress-free, and I always felt valued and well-informed. Thank you for making this such a positive experience—I absolutely love my new vehicle!