Customer Testimonials
The whole entire staff was very nice they have a very nice waiting area to
Everything was timely and I was kept informed of the service that was being done. No complaints.
There is no way buying tires should take 5 hours to complete task. Poor performance
Friendly and fast. They got me in and out fast, everyone was friendly and attentive offering water and cupcakes.
Dealership provides quality service. Dealership provide quality service. Very easy to make an appointment when needed quickly. I've never had any problems so far thank you.
I had the appointment and i was in and out in correct time The waiting area was clean
Great team to work with. Any problems dealt with quickly. I would highly recommend to others.
My experience was wonderful. Emily was super helpful and clear! I loved their oil change special for the month.
Brought my car to get serviced and they had it ready within the time frame they told me
We purchased a Honda Pilot a few years ago from Walt Massey Chevrolet of Hattiesburg, at the time of purchase the finance guy offered us a warranty to purchase. We are SO glad we didn’t decline his offer, it has saved us a ALOT of money on repairs recently. I can’t thank Walt Massey enough for their professionalism, courtesy, and commitment to ensuring an excellent experience with our vehicle. We are customers for life!
We purchased our vehicle at Walt Massey a few years back. The finance guy offered us a warranty and we are SO glad we decided to get it. We had a very costly repair recently and that coverage saved us. All of their staff was and has been phenomenal. They made the buying process so easy and ensured our vehicle was well covered!
Very professional ,very responsive to my daughters issue on her truck ,identifying problem and repairing 5stars in my book
I think that your associates should pay a little more attention to the customers just a little more other than that Service is good
They make feel at home they work is great they treat u good. Getting out on time.
Awesome will be coming back Great people great a atmosphere great knowledge very helpful very respectful
I arrived approximately @8:20, my appointment was scheduled for 8:30. I got in and out at a promptly time. Great service
We were pleased with the whole process of buying our new to us vehicle. Jessica Gauthier was helpful and professional in the sale and we are grateful for her consideration and willingness to answer our questions.
Jessica was wonderful helped me set up everything and showed me where everything was in the car
BEST EVER!! There are the best I have ever done business with! Will continue to do all my business there and encourage everyone along the way!
Good visit; website too complicated Had to call for appointment, cs rep friendly, to the point
Pleasant, professional, great service Accommodated me in driving me to my office, knowledgeable, helpful, great follow-up
I traveled half way across the state to work with the Hattiesburg team. My agent (Jessica) is the exact model of what a dealership agent should be. She is polite and accommodating. She is not pushing you into anything and listens more than talking about what I need or what I can do. When you have that kind of person to work with, it is inevitable that you get what you want. The Walt Massey team supported her in every way.
Good deal with my truck going back sooner Love it much and hope it to go back
Very Professional! She made my buying experience second to none. Very transparent and informative. I’ll definitely be a returning customer,
Carrie got me in and out of there in less then 2 hours... Super friendly... Best dealership service experience I've experienced
Jessica was very helpful in the buying process and made it easy and stress free. I was out of town for work when I found the truck and she made it to where it would be available for when I got home and could come down.
Inventory was as represented online. Salesperson was easy to talk with, knowledgeable of vehicles, and genuine.
Jessica is so sweet, polite, caring, and just an all around great person. She is so patient and respectful. She listens and goes beyond her call of duty. I was so indecisive at first with buying a car but she still was respectful and patient. Y'all Jessica truly deserves a raise and may the Lord bless her to do even bigger better things.
They're very friendly and knowledgeable. I was in and out in less than 1 hour for my oil change.
Jessica was amazing! When my toddler started acting up, she even pulled out the candy too! She knew just the kind of car I’ve been needing! Highly recommend Jessica and Walt Massey.
Jessica is forever my go to when I need a vehicle very helpful and easy to work with truly caring
They quickly found out what was needed for my car. They also brought me home and then delivered my car to me when it was finished. All of the employees that I had contact with were friendly and helpful.
I am very please with the level of service I received and will be back. Thanks!
Friendly, welcoming atmosphere. Super nice young lady (Jessica)helped us.Very professional, answered questions and showed us the features of the Traverse. The finance team explained everything and made the process easy.
Courtlyn was wonderful she had a little trouble with my extended warranty and handled it great.
The entire team at Walt Massey were very helpful. I didn't feel pressured to purchase a vehicle. They listened to what I wanted & did their best to meet those wants. I felt very appreciated as a customer.
Very professional, informative, friendly , helpful, very quick to respond to my questions and needs and and I purchased my vehicle in less than 24 hours after my first contact with the dealership!
Good pricing, good service. Chandler did a great job working with me. Definitely recommend him.
Walt Massey in Hattiesburg has the best staff. They made us feel at home the minute we walked in the door. They all worked hard from the Finance Manager to the Sales Person to make sure we got the financing we needed.
I truly cannot say enough good things about our experience with Walt Massey of Hattiesburg, especially Austin Bond and Gifford!
We came in feeling pretty discouraged and honestly a little overwhelmed. We were upside down on our Jeep, and on top of that, it had become a constant source of stress with one problem after another. We felt stuck—continuing to put money into a vehicle that kept giving us trouble while owing more than it was worth. We really didn’t know what our options were or if there was even a realistic way out of the situation.
From ... Read More DealerRater - Sep 28, 2026
The sales dept was extremely helpful and professional,our sales woman was fantastic and really seemed to care
Always good service Love that they pick up and drop off my vehicle at service time.
Great experience. Jessica is great, will be back for the next vehicle purchase. Great Dealer in midtown.
Had a wonderful experience! Quick friendly service . I’m supper excited about my new vehicle and everyone was supper helpful
Great services all the way around will definitely be back if something goes wrong with my vehicle
Very professional easy to deal with nice clean dealership vehicle was nice and clean with a full tank of gas
For some months, I have been thinking about trading in my vehicle for a new one. Finally, I contacted Carrie, as she sold me the old one and said I want to get this vehicle in this color, etc. After emailing back and forth, mostly me asking a lot of questions, I called Carrie, and we worked on building exactly what I wanted. She gave me a great dollar amount for the trade-in, a great deal on the new 2027 and by paying cash, the bottom line was unbeatable! Cannot wait for it to arrive! Carrie and Walt Massey Chevrolet are ... Read More DealerRater - Sep 19, 2026
Service bulletin, you fixed it Fixed it ten more words. Don't ask for 10 more words.
Took care of my issues, pleasant to deal with. Will come back if I have any other issues.
Easy to work with no hassle . Pleasant to talk to and no stressful interactions with other employees.
Very clear with presenting findings and price estimate Very polite and respectful. Eases the stress of repair
It is a great place to have your vehicle worked on And very nice people to
Carrie was amazing! She helped both me and my mom purchase new vehicles and made both experiences easy and stress-free. She was patient, knowledgeable, and wonderful to work with. Highly recommend Carrie!
Wonderful I have had a wonderful experience at Walt Massey Chevrolet in Hattiesburg. Everything went great.
Awesome customer service, Thanks Shianne Gardner! Also good affordable prices and quick service, thanks Walt Massey!
Good honest people who was able to help out an get us rolling thanks chandler your the man
Carrie was tremendous to work with. Friendly, attentive, and respectful. Made the process easy from start to finish. Will definitely recommend her and the entire Walt Massey team to others!
Service writers are amazing. But!! Making an online appointment needs some work. I made an appointment online, giving all the details I wanted done. Then when I arrived for my appointment. No parts in stock!! As I took off work for the appointment just to have to wait all day long for parts to get there from another dealership
Jessica Gauthier was wonderful to work with she never made me feel rushed and answered all my many questions quickly.
The service department is more worried about the amount of time spent on a vehicle than they are resolving the customers concerns.
Carrie was great and super patient! I had a great experiment- and she put me in a car that was perfect and at a great price. Every one in the office was incredibly nice and friendly.
My purchase was quick, easy, and with great customer service. I’d definitely purchase future cars from them.
Very friendly, Affordable,great quality.No pressure or gimmicks.l love my Mercedes Benz M class ML 350
Very friendly, Affordable,great quality.No pressure or gimmicks.l love my Mercedes Benz M class ML 350
Nice , friendly,, No pressure also Nice cars trucks and SUVs. Good prices.just love my Mercedes Benz M class ML350.
Appreciated them saving me time , money . People were easy to work with, vehicle selection was good
They were awesome at watt massey very helpful and kind great customer service with a very positive attitude i felt very welcomed
Great service, everyone was SUPER friendly and even helped me find an insurance company so i could drive off the lot same day
Love my suv.Great service ,really nice people .no pressure.Ive been referring them to everyone
Best dealership I have ever dealt with they go above and beyond in every aspect
Everyone was real friendly and very helpful. I’m enjoying my car and the fact that I don’t have to worry about it leaving me stranded.
Every time I’ve delt with Walt massy they have always made sure things done right !!!Good people !
Patricia Fowler personally handled my call for service with exceptional concern and professionalism with care to ensure service queries were addressed adequately. I was very impressed by Patricia being courteous and understanding with a positive attitude to ensure my 100% satisfaction which will allow me to return again. In and out in very timely fashion which was great
Already did! High priced! Very expensive for the required replacement part! Besides having to wait for the part to come in!
Great people to work with. Location is great. Sales staff and finance department were through
We drove an hour and a half and got the car we intended on getting. We are very pleased with the staff and the experience that we had. I will definitely recommend this company and be using them in the future.
I had a great experience purchasing my Yukon! Jessica and BJ were both extremely helpful throughout the entire process. They made everything easy, answered all of my questions, and worked with me to make sure I was happy with my purchase. I really appreciate the time and effort they put into helping me get into the Yukon I wanted. I would definitely recommend Jessica and BJ to anyone looking to purchase a vehicle!
It a good dealship they always get me in and out . She keep up on the work being done.
Mya was my sales rep she was “Awesome”with helping me finding then perfect car! I had a great experience. Thank you
Nice people helpful vehicle done in timely manner I like that the vehicle was done in timely manner being a company that's kind of urgent
Carrie was easy to deal with. She was informative and straightforward without being pushy. Five star
Professional staff, efficient service, and comfortable environment. Would recommend for all car buying and selling needs.
Anthony Rhodes made my car shopping process so easy. I’ll choose him anyday thank you💙
Overall great experience! Friendly, knowledgable staff. Easy process and seamless financing. Good inventory options and pricing!
They were very accommodating, nice, and made sure I left in a vehicle. Jessica was such a great help and was such a nice person to talk to and to buy a car from. Would recommend anyone wanting to buy a car to go to Walt Massey and see Jessica.
Very smooth process and working with both sales people was great they got me in a great car and made me very comfortable
Great service nice people. Good with paperwork and dealer had lots of patience.good experience
My experience has no complaints. Nice clean waiting area and restroom. All the employees that I had contact with, were excellent and very friendly.
I had a very pleasant experience with the purchase of my car. Everyone was very friendly and helpful.
I left the dealership that evening on the way home check engine light came on. Went the next morning to let them know my check engine light came on before I got home and I would bring it back due to me going on vacation. I took my car in for service the next week and was charged for another diagnostic. So who can I make an complaint with to recover a refund on the second diagnostic
Wait time on my vehicle service was less than expected. Grateful customer You have gained a new customer and advocate.
This was my first time dealing with this dealership and it was a great experience. Amya was very sweet and professional. She answered any questions I had and took care of me very well! Continue doing great things Amya! 👏🏾😊
The Walt Massey team has always been nothing short of professional and helpful to our family when we need our next vehicle. They’ve earned our trust, respect, and repeat business!
I had very good communication from the dealership, courteous staff, effecient warranty verification, and speed of service was great.
Just wonderful! Everyone is caring and concerned about the customer needs for their vehicle. Considerate.
Jessica was very helpful in finding a new truck for me. She would update me anytime something came along that she thought I would be interested in.
I always enjoy the hospitality and friendliness of the staff. Everyone is so caring about you and your needs.
The staff at Walt Massey was very informative. All were so very friendly. The process of purchasing my truck was great.
Great dealership to work with. They made the car buying experience easy to navigate. Amazing staff all around. I would go here again for another vehicle.
Jessica was awesome!!!! She helped me with everything I needed!! Definitely would recommend her for anyone else looking to make a purchase!